Registration Guidelines

Access to Tax/Receipts and Statements

     Follow these simple steps to create and print your own statements.

Our complete Terms and Conditions - downloadable pdf

Online registration

You will need a profile to register. Please click on the Create Your Profile link in the top bar to create your ADULT profile. Follow the prompts. You will receive an almost instantaneous email to verify your profile (if you don't see it right away, search for noreply@Legend...), click on the link in that email. Once you've logged in, you can Search Programs or Search Camps (walkover, lunch and camps). You add children and other family members to your profile under Create New after choosing their program. 

With online registration, we accept Visa and MasterCard.

How many spots are left?

Once you've chosen a program, you can see how many spots are left. 

In-person registration: 

Walk into the Glebe Community Centre and register for your program.  You will still need a profile, but you can create it with us. In-person registration begins at 9 am the day following online registration. In-person registration is then ongoing during regular office hours. With in-person registration, we accept cash, Interac, Visa, MasterCard and personal cheques.

Telephone registration:

GNAG accepts telephone registration during GNAG business hours (Mon - Fri, 9 am - 5 pm). Telephone registration begins at 9:00 am the day following online registration, you will be required to pay with a VISA or MC. Dial 613-233-8713 to register.

Allergies and Medication:

Does your child have a life-threatening allergy or carry an epipen? Please fill out this form and bring to the centre for the first day of your camp or program. Each child must have 2 epipens with them while participating in a GNAG program or camp.

Is your child taking medication? Please fill out this form and bring to the centre for the first day of your camp or program.

Customer Service:

Customer Service is #1 with us. If you have any comments or suggestions, we want to hear them. Please call us at 613-233-8713.

Location:

The Glebe Community Centre is located at 175 Third Avenue (corner of Third Avenue and Lyon Street South).

Our satellite locations are below.

Corpus Christi School: 798 Lyon St SEcclesiax Church: 2 Monk St
First Avenue Public School: 73 First AveGlebe Community Centre: 175 Third Ave
Glebe Collegiate: 212 Glebe AveGlebe-St James Church: 650 Lyon St S
Horticultural Building: LansdowneMutchmor Public School: 185 Fifth Ave
St James Tennis Club: 183 Third AveSt Matthew's Church: 217 First Ave
The Acting Company: 738 A Bank St 

Our Hours:

Monday - Friday 8:30 am - 8:30 pm

Saturday and Sunday, hours of operation may vary, depending on bookings and events in the facility. Please call 613-564-1058 for details. We are closed all statutory holidays.

Additional Information: 

Registration is on a first-come, first-served basis; program spaces cannot be reserved in advance. Course fees are due at the time of registration. There is a $25.00 charge for N.S.F. cheques.

Refunds:

Refunds will be given up to one full week in advance of the program / class / workshop start date. Pro-rated refunds will be given with a medical certificate should a refund be approved.  There is no fee for a refund made to your GNAG profile account which you will have 2 years to use. There will be a $15 administration charge on all immediate refunds. Memberships for indoor playground, school walkovers, pottery studio and fitness memberships and tickets are NON-REFUNDABLE. Tickets to our events are non-refundable. There will be no refunds after the program mid-point.

Please send a detailed email to info@gnag.ca or call us if you would like a refund.

Summer Camp Refunds:

Refunds are available if we receive at least one week’s notice for each week of camp activity: one week’s notice for a one-week camp; two weeks’ notice for a two-week camp; three weeks’ notice for a three week camp (notification falls within a standard business day - before 5 pm). A $15.00 administration charge applies on all immediate refunds, but we can put a refund on your account at no charge (you will have 2 years to use the refund). If you wish to transfer camps the same notification time is required.

Cancellations:

Unfortunately, some programs may be cancelled due to insufficient registration; in such cases, a full refund will be issued. Decisions on these programs will be made one week prior to the start date. To avoid disappointment, register early!

Discounts: 

A 10% discount is given to seniors, 65 years and older, and families who register for three or more courses (Breakfast Club, Quest-4-Fun, PA days, school breaks, workshops, camps, all drop-in programs and memberships are excluded).  Please note special rates for Q4 participants. If you wish to receive your discount please notify GNAG via email upon registration.

Waiting Lists:

If a course in which you are interested is full, you have the option of making another course selection, or being put on a waiting list. Some programs will give you the opportunity to put your name on a waiting list while registering, otherwise please let us know and we can put her on a waitlist here.

Taking photos and videos:

We like to take pictures of our programs in session. We like to include photos of our participants in our community guide, on our website, in social media and in promotional material. We reserve the right to use photographs and videos of our programs and special events for promotional purposes unless indicated otherwise.

Tickets:

Tickets for our events are non-refundable.

Privacy Policy:

GNAG respects the right to your personal privacy. We endeavour to handle and store your personal information in a secure manner, and to protect it from unauthorized access or disclosure. We do not share information with other organizations, nor do we sell customer lists. 

We will use your email to make course changes / cancellations regarding your specific registrations.

At the time of your profile creation we will ask your permission to contact you to:

- provide information for our program and marketing decisions

- communicate with you about upcoming registration / courses / promotions

- generate program attendance.

If you have any questions regarding our privacy policy, please do not hesitate to contact us at 613-233-8713.

Tax Receipts:

You will be able to access your receipts in the new year through your profile. Log in, and access the red menu item on the left called Bills Payments and Credit Notes. Follow these simple steps in this pdf to proceed.

If you are having difficulties, please call 613-233-8713 Mon - Fri 9 - 5 pm.

If you are trying to determine whether your receipts fall into the childcare, sports or arts and culture areas, we suggest you go to the Canada Revenue Agency.

Financial Assistance:

As a not-for-profit organization, GNAG is committed to ensuring that its programs and services are available to all in our community. While we strive to make our programs affordable, sometimes families and individuals may need financial assistance to help cover program costs.

Where does the GNAG subsidy fund come from? 

The Subsidy Fund is drawn directly from GNAG’s Community Development Fund. The fund is raised through fundraising and through program fees from our participants. Please note, we receive no funding from Municipal, Provincial or Federal Governments for our subsidy program.

The process is as follows:

1.    Financial assistance will be considered based on the client’s need. Applicants may be asked to provide copies of formal documentation (ex. Receipt of Ontario Works, Receipt of Ontario Disability Pension, Receipt of Childcare Benefits, a current T4 Slip/Income Tax Return.)

2.    The maximum amount per person is $165 per year. The term runs from July 1 - June 30.

3.    We ask that clients pay a minimum of 25% of the cost of the program.

4.    Subsidies are transferable from parent to child only.

5.    Please fill out the “Request For Financial Assistance” form and return it in a sealed envelope to the GNAG office. A member of GNAG will be in contact with you regarding your request. Please allow for at least 3 business days for processing.

6.    For participants who wish to apply for assistance prior to registration, please contact 613-233-8713 to make arrangements. Subsidies cannot be applied to an already completed registration, you must have a processed application in order to receive the subsidy upon registration.

7.    Payment plan options are also available. Please enquire at 613-233-8713.

To download the complete financial assistance application, click here 

Subject to change:

We endeavour to ensure all the info in our guide and on our website is correct, but we’re only human so sometimes we make mistakes. If you spot one, give us a call; we’d love your help.

What do you think? 

Your feedback is important to us. If a particular program does or does not meet your expectations, we want to hear about it, email us at info@gnag.ca. Our program staff are eager to know how to serve you best.